Product prices are not populating on Work Order Product form in mobile app

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Posted on by HartmutE

Hello,

we are working on upgrading our Dynamics 365 instances to the latest Field Service solution and installed Version 8.3.0.225 in our Sandbox instance. I am now in the process of updating the Mobile Project to work with the new release 11.1.103.0 but can't get the product prices on the Pricing or Estimate Tabs to populate when adding a product to a work order/booking.
This is working fine with the older (2017) application in Production.
The Max Sync Records is set high enough to pull the complete price book.

So, what am I missing?

Thanks!

Categories:

Work Order

Field Service

Web and mobile experience

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Thomas David Dayman 11,323 on at

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RE: Product prices are not populating on Work Order Product form in mobile app

It seems that the estimate details get updated when you sync the work order product record. Maybe there is something going on in the offline html for work order product?