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Service | Customer Service, Contact Center, Fie...
Unanswered

Adding fields from work order or resource booking into the booking alert from Schedule Board

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Microsoft give us the option of editing the booking alert templates, but there is no documentation of how to or what is possible to do FOR BOOKING ALERTS TEMPLATE.

As per image below, we can see that it's possible to customize.

However, if I try to bring data from the relationship between booking alerts with resource booking table. It won't work.
The data I wanted to bring the data from resource booking is: starttime and endtime.

 

I tried many ways:

{regardingobjectid_bookableresourcebooking_msdyn_bookingalert.starttime}

{bookableresourcebooking_msdyn_bookingalerts.starttime}

{starttime}

 

None of the above worked.

In MS documentation I found the below, but doesn't seem to apply for booking alerts, only for work order booking template:

 

Am I doing something wrong?

Bring data from other table to booking alert is supported?

Any way of doing this?

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