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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Payment transaction di...
Microsoft Dynamics GP (Archived)

Payment transaction disappeared from open & history tables

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Posted on by Alaa Ramadan 4,130

Hi,

I am facing another weird issue where a payment transaction already applied against sales invoice, the apply record is showing in RM20201but but not exist in RM20101 (Open) nor RM30101 (History)

Any help is greatly appreciated

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  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    Have you checked the "work" tables ? Even "saved/work" documents throw a record in the RM20201 | Open Transaction Apply.

    • RM10101 – Distribution Work and Open
    • RM10201 – Work/Unposted Cash Receipts

    What about the original invoice to which this cash receipt is applied, have you checked that the current transaction amount of the invoice has been deducted with the cash receipt amount ?

    If so, please go for check links. As long as that doesn't get you issue solved out, and you are sure that it is corrupted and can't be reached anywhere on the screen, database correction may be required.

    Although, I may as a question in here. You indicated, "another" weird issue, how often do you encounter such issue in your Dynamics GP environment, in case this is a frequent problem, I would consider troubleshooting the root cause of the problem to stop the bleeding.

    Your feedback is highly appreciated,

  • Verified answer
    Alaa Ramadan Profile Picture
    Alaa Ramadan 4,130 on at

    Further investigation showed that the batch include the subject transaction has been deleted by user. for some reason this orphan record in the apply table was not clear as supposed to be.

    I manually deleted and that solve the issue.

    Thank you,

  • Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    Your feedback is highly appreciated,

  • Alaa Ramadan Profile Picture
    Alaa Ramadan 4,130 on at

    Nope, Not in any of these tables either:

    RM10101

    RM10201

    Thanks

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