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Microsoft Dynamics GP (Archived)

Can't see Email option in Print receivables Statement

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Posted on by 180

Hello everyone

I'm trying to send out customer statements by EMail 

but when I go to Print Receivables statements I can't see the option to tick Email Option

Using GP 2016

appreciate  any help

thanks

Nihad

6888.email.PNG

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  • Verified answer
    twelvestrikes Profile Picture
    twelvestrikes 3,657 on at
    RE: Can't see Email option in Print receivables Statement

    Hi Nihad

    There are a few setup items you need to do

    Microsoft Dynamics GP > tools > setup > company >  email settings

    complete this window with the document types you wish to send out

    Next click on Sales Series in the Enable Email section

    In the Sales Email Setup window be sure to mark the box for Customer Statement and assign your message ID

    Next do your customer setup by adding their email address and also enabling the statements and the document format you wish to send out

    You should now be able be able to see the email icon on the print receivables statement window.

    Have you modified a word template or are you using the out of the box template?

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