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I got this error “Support user does not have permission on this operation” when I want to give GrantAccess to a record in CRM SDK 2015

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Posted on by Nader Vaghari

I got this exception: "Support user does not have permission on this operation" when I try to give access to a record for a user. this is my code:

public void GrantAccess(Guid targetId, Guid principleId)
        {

            using (var serviceProxy = new OrganizationService(ConStr))
            {
                IOrganizationService service = (IOrganizationService)serviceProxy;
                var request = new GrantAccessRequest()
                {
                    Target = new EntityReference(Account.EntityLogicalName, targetId),
                    PrincipalAccess = new PrincipalAccess()
                    {
                        AccessMask = AccessRights.ReadAccess,
                        Principal = new EntityReference(principleId.ToString())
                    }
                };
                service.Execute(request);
            }

and my Constr is like:

private static readonly string ConStr = "Url=http://crm.[ourdomain].com:90/Test; Domain=[ourdomain]; Username=[user]; Password=[password];";

I cand read the data, for example I get this method: RetrieveSharedPrincipalsAndAccessResponse even more I "RevokeAccess" by RevokeAccessRequest, but I couldn't Grant access or modify it.

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Birgit RD 2 on at

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RE: I got this error “Support user does not have permission on this operation” when I want to give GrantAccess to a record in CRM SDK 2015

Did you ever found a solution for this?

I have the exact same issue, and don't seem to find a way round it.