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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / sla kpi instance status
Microsoft Dynamics CRM (Archived)

sla kpi instance status

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Posted on by prassey 35

I have created a option set(with temporary and permanent solution),when permanent is selected then the regarding temporary solution sla kpi instance status is changed to canceled(I used workflow)......but when it reaches the failure time the status is again changed to noncompliant....how to make the status changed permanently to canceled?

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