Hi,
I am observing behaviour, which seem to deviate from the standard:
Whenever a Portal Comment is created regardless of the direction, a queue item for this comment is created.
That means, every Portal Comment appears in the queue.
I am currently looking for a hook to avoid this behaviour, i.e. it is not desired to have Portal Comments appearing in a queue.
Any idea?
*This post is locked for comments
Hi,
we did a reset of the standard queue settings within the entity 'Portal Comments' and that resolved the issue.
Hi,
Did you check if there is any custom code written to implement this behavior?
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
André Arnaud de Cal... 291,240 Super User 2024 Season 2
Martin Dráb 230,149 Most Valuable Professional
nmaenpaa 101,156