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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Resolve an Incident th...
Microsoft Dynamics CRM (Archived)

Resolve an Incident that has Open Activities

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Posted on by GandeShiva 105

I am trying to resolve an incident, It is showing me the popup error;

This case cannot be closed because there are open activities associated with it.

I know that there are some open activities associated to that incident. 

When I click on Resolve Incident the incident has to be resolved and if there are any open activities it has to be closed automatically.

Please help...

Thanks

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  • Verified answer
    prt33k Profile Picture
    prt33k 6,907 on at
    RE: Resolve an Incident that has Open Activities

    Hi,

    You can write a plugin and register it on pre-validation  stage of StateChange event of Case. So when you will try to resolves the case, the plugin will trigger and will first resolve all the open activities and then your case will be closed with any error.

    IS there something I am missing here?

    Thanks,

    Prateek

  • GandeShiva Profile Picture
    GandeShiva 105 on at
    RE: Resolve an Incident that has Open Activities

    I am trying to resolve the Case from CRM UI; I need all the activities to be completed automatically before it gets resolved.

  • Suggested answer
    prt33k Profile Picture
    prt33k 6,907 on at
    RE: Resolve an Incident that has Open Activities

    This should help. Write a plugin on pre to close the activities when the status of case get change

    msdynamicscrmblog.wordpress.com/.../there-are-still-open-activities-associated-with-this-case-when-resolving-a-case-in-dynamics-crm-2011

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