Periodically, a receiving associate gets blank paper when printing Purchasing Documents. Any suggestions on why this occurs?
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which purchasing documents are they printing?
They are printing the Purchase Orders so they have a hard copy to attach to packing slip, etc.
Hi Jirion,
I have similar problem when I go to Print Purchasing Documents and enter the PO number and press print nothing comes. however if I go to the PO enquiry and select the PO and print it. So not sure whats the problem. Please let me know if you got answer for this.
thanks,
babu
No answer yet. Are you accessing GP through Terminal Services, like we are? I wonder if it is a Terminal Server resource issue. Thanks!
Yes Jirion we use GP through terminal and we didnt had any problem while GP 10 and we have upgraded to GP 2013 and we are having this problem.
I have some good news for this problem. We had 2 terminal load balancing server and one of them is printing the PO and other is not printing. When I debug this and found only one difference which is Region and Language which set to English (US) server 1 and English(UK) server 2 and the Region US works without any problem. And UK didn't work and I changed the 2nd server to English US with US date format and tried and surprise it did printed and it worked fine. Please try and let me know.
Thanks,
Babu
Hi,
Regarding this entry:
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The Print Purchasing Documents window (Transactions | Purchasing | Print Purchasing Documents) has an option called "Reprint Previously Printed\Sent POs". You need to make sure that you mark this when printing from this window.
The Purchase Order Print Options window (clicking the Printer button from the PO Enquiry Zoom window) does not have that option.
This is occur based on the setup in Print Purchasing Documents window.
Please mark the option "Reprint Previously Printed POs" in Print Purchasing Documents(Transaction-->Purchasing-->Print Purchasing Documents) window to print the PO.
Hi Soma & Tristan,
Yes I did the same still it wont print. Either its an previously printed PO or new PO its just wont print on GP 2013 and date format is DD/MM/YYYY (English UK) on terminal server. However after I did the changes to English USA which has MM/DD/YYYY format it did print. I am not sure how these connected but this is what my findings. On inquiry I meant to say if you go to the PO itself and print from there. But if you have list of PO you need print purchasing documents. You may try this and let me know.
Check all the PO status are selected in the option "Include PO Status".
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