Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2013 Crash to Deskt...
Microsoft Dynamics GP (Archived)

GP 2013 Crash to Desktop - Mouse Click

(0) ShareShare
ReportReport
Posted on by Tim4Blair 40

I have one user that experiences crashes in GP whether running from a local installation or through the Virtual Application published from a 2012 RDS server. These crashes are unpredictable and not reproduceable and will happen in any module but more worryingly will occur during Posting and may cause the post to hang.

So, does anyone out there know anything about these? I have three other users that are all operating fine, the only differences are that the user who experiences the crashes is runing Win 7 64 bit and the others are running Win 7 32 bi, also this user is the only one with a Microsoft Wireless Mouse.

 

EventID 1026, from .Net Runtime from application Dynamics.exe

 

Log Name:      Application

Source:        .NET Runtime

Date:          6/25/2013 11:10:34 AM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      %computername%

Description:

Application: Dynamics.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

Stack:

   at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.BaseReportControl.Report_Click(System.Object, System.Windows.RoutedEventArgs)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

   at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs)

   at System.Windows.Controls.Primitives.ButtonBase.OnClick()

   at System.Windows.Controls.Primitives.ToggleButton.OnClick()

   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)

   at System.Windows.UIElement.OnMouseLeftButtonUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)

   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)

   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

   at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)

   at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)

   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)

   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

   at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)

   at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)

   at System.Windows.Input.InputManager.ProcessStagingArea()

   at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)

   at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)

   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)

   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)

   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

   at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

   at <Module>.TNT_new_event_loop(Int16 (HWND__*, EVENT*, Int16*), Int16, Int16)

   at <Module>.dtw_run()

   at <Module>._WinMainCRTStartup()

 

 

Log Name:      Application

Source:        Application Error

Date:          6/25/2013 11:10:37 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      BTS-LAPTOP20.blairtechnology.local

Description:

Faulting application name: Dynamics.exe, version: 12.0.232.0, time stamp: 0x515dcd6d

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x05d774fe

Faulting process id: 0x1b78

Faulting application start time: 0x01ce71a29d889759

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2013\Dynamics.exe

Faulting module path: unknown

Report Id: 635e6842-dda9-11e2-81f5-3c970e6b8ad6

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-06-25T15:10:37.000000000Z" />

    <EventRecordID>18126</EventRecordID>

    <Channel>Application</Channel>

    <Computer>%computername%</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Dynamics.exe</Data>

    <Data>12.0.232.0</Data>

    <Data>515dcd6d</Data>

    <Data>unknown</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>c0000005</Data>

    <Data>05d774fe</Data>

    <Data>1b78</Data>

    <Data>01ce71a29d889759</Data>

    <Data>C:\Program Files (x86)\Microsoft Dynamics\GP2013\Dynamics.exe</Data>

    <Data>unknown</Data>

    <Data>635e6842-dda9-11e2-81f5-3c970e6b8ad6</Data>

  </EventData>

</Event>

*This post is locked for comments

  • Tim4Blair Profile Picture
    Tim4Blair 40 on at
    RE: GP 2013 Crash to Desktop - Mouse Click

    Its a 4GB install in x64 and over 50% free on the HD - no swapping taking place.

    The wired mouse test has been attempted but since the issue wasn't reproduceable we won't ever know if it won't happen.

    And yes, the mouseclickThunk event does look like is a conflict between a message the mouse driver (from Microsoft) is sending and the .NET module that is parsing the message for Dynamics.exe, which more than likely makes it a Dynamics issue and so should be fixed there rather than simply avoiding the issue by using a workaround?

  • Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    RE: GP 2013 Crash to Desktop - Mouse Click

    Of course, check memory in the computer that is failing.  I know that MS says 2 gigs but I like 4.  Is there plenty of free disk space on the workstation?  If more than 75% of the drive is used, this can cause response time problems and if the system cannot process a mouse click because it was swapping memory.......sigh!

    Second, does the user have the same issues when a wired mouse is installed?  Just looking at the errors, they often refer to mouse clicks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans