When we post our check batches, some check books are not posting the check numbers to the checkbook register. The reports after posting reference the system control number. The checkbook reconciliation is out of balance because the check number and pay information is missing from the checkbook register. The checks are physically printed with an actual check number and not posting into the check register. All batches have been processed and posted in order of operation by experienced users. What set up item are we missing?
I would suggest you possible items check :
Verify the checkbook settings and ensure that the option to post check numbers and pay information to the checkbook register is enabled.
Check the posting settings to confirm that the correct options for updating the checkbook register are selected. Review user permissions and ensure that the users have the necessary rights to update the checkbook register. Check for any integration issues between the check printing software and the accounting system. Consider reaching out to the software vendor's support team for further assistance in identifying the missing setup item. Official site
Carmen,
Are you using the native GP cheque printing functionalities or do you use any 3rd-party add-on (like Mekorma)?
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