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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011 - Issue - ONE...
Microsoft Dynamics CRM (Archived)

CRM 2011 - Issue - ONE User is getting Unhandled Exception Error

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Posted on by Community Member

Greetings, We have an installation of CRM 2011 on premise with about 75 active users.

One user (and just one user), is continuity getting an System.Web.HttpUnhandledException error when accessing:

Settings > Customization > Customize the System

As well, they get this error when attempting to view custom entities.

This user has the EXACT same permission as I do. The differences are: he is using the Microsoft Service 2 with IE 11

There are other users that use CRM daily with IE 11 and have NOT experienced this issue.

Does anyone have a resolve for this that DOES NOT REQUIRE CODING, CRM out-of-the-box should be working in this case.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Service 2?  What update rollup at you on?  Does putting the IE 11 browser into compatibility mode for the CRM URL fix anything?

  • Community Member Profile Picture
    Community Member on at

    My apologies , he is on a Microsoft Surface 2

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Issue has been resolved:

    In internet Explorer 11: the “Intranet” settings were not defined. The setting “Automatically Intranet Network” was not properly capturing our intranet setting for CRM.

    Manually defining the site allowed the user to use CRM again without error.

  • Scott Hofmann Profile Picture
    Scott Hofmann 95 on at

    I have a similar error message also for ONE user running IE 11 on Windows 7 Service Pack 1 when trying to access any account record. The Full stack trace returned is shown below. I tried going to settings > Internet Options > Security > Local intranet > Sites > advanced > and added the URL for the CRM 2011 local server and saved and exited IE. When I go back in I still get the below message.  Any advise to clear out the error and getting working again for this user?

    Error Details:

    Exception of type 'System.Web.HttpUnhandledException' was thrown.


    Full Stack:

    [NullReferenceException: Object reference not set to an instance of an object.]
   at Microsoft.Crm.Application.Forms.CustomizableFormExtended.BuildFormModel(FormDescriptor formDescriptor)
   at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, FormDescriptor fd)
   at Microsoft.Crm.Application.Components.PageHandlers.AccountRecordPageHandler.ConfigureFormHandler()
   at Microsoft.Crm.Application.Components.Utility.GenericEventProcessor.RaiseEvent(String eventName)
   at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

     

  • Suggested answer
    Scott Hofmann Profile Picture
    Scott Hofmann 95 on at

    Putting IE 11 into compatibility mode for the CRM URL fixed the issue for me. Thanks for pointing me further in the right direction.

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