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Am I the only one, or has someone figured out how to void a series of checks in GP2013 Payables without going into the system one vendor at a time and voiding each document manually.
I have a client that just printed and posted 3,000 cheques and while they were being signed, the signing officer noted that there was a problem. Upon review they determined that the data used for the import was incorrect, the process of creating the cheques and verification of the printed documents all lined up with the AP person and so she sees nothing wrong.
It was the officer that 'started' the payment cycle that noted the problem. It was due to a counter being off on the external software - caused everyone to get the wrong dollar values.
Anyway, that is a tale for another time.
The issue is we have all these cheques and in the past we would simply have gone to Void Historical Documents and selected the range - all 3,000 of them - and clicked the button and pow we would be done.
When we upgraded to GP2013 the requirement to enter the Vendor Id came into play and this is no longer such a simple process.
OR IS IT
Am I simply missing something? Have we missed a step? We simply desire to remove the cheques from the system, then void the Invoices, re-import the corrected data and re-issue the cheques.
But right now we are faced with a 2 + day process of voiding each Vendor's cheque.
Help.
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I am going to be making the client update this evening (Tuesday) and will post the results on Wednesday when I get on site with client to complete the process and VOID these checks.
Thanks for the directional steering. Talk to you soon.
Running - Microsoft Dynamics GP 12.00.1745
Dex 12.00.0311.00
Was meaning to ask - can you send the exact detail of the version 12.00.xxxxx thanks.
So I am going to have to update this client to a newer version of the system so that we can void these cheques -
I have to be able to test this first - they will not approve an update - even as minor as this, without proof that it is going to allow us to solve the problem.
I will write up a problem report for them and see what they say.
I still wish I had someway to prove it was the solution to the problem.
Talk soon.
Under User Preferences it is the Windows Command Pane Option. This is somewhat near the middle and to the left-hand side of the screen. This setting is user specific so if you are in as 'sa' it will only be for 'sa'. I am using a slightly newer version of GP 2013 R2.
Ok, where is that changed - when I go - as SA - I do not see a place to change that - I know you can - but I dont see that option under User Preferences.
Just for confirmation - when I goto Transaction By Document, I can pull up the range when I enter CHQ0029904 to CHQ0030210
Just wanted to test to see if the range was broken somehow.
I noticed that I am using the Action Pane and you are using the Menu Pane. Try changing that under User Preferences and see if it changes the results. Hey, you never know!
Same result - looked at the Document Number list - entered two numbers that were listed in the list, entered them in the Select window, no Vendor ID, clicked on Redisplay and nothing happens.
So, same code, same result.
Running - Microsoft Dynamics GP 12.00.1745. I was testing this using the Fabrikam Company. Try switching over that company and see if the results are the same. It definitely uses the document numbers and not the voucher numbers.
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