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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Online Customer Support
Microsoft Dynamics CRM (Archived)

Online Customer Support

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Posted on by Darrin McCoy 35

Hello All, 

We currently use CRM for our in-house customer support department. We are looking for a way to offer our customers on-line support. We would like to give them the ability to create trouble tickets, look up service records, etc. Is this possible with CRM or does anyone know of a software add-on to offer this capability. I appreciate anyone's help in this matter.

 

 

 

 

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  • Mohammad Ghouse Profile Picture
    Mohammad Ghouse 70 on at

    configuring email attach for invoice

  • Suggested answer
    jlattimer Profile Picture
    jlattimer 24,562 on at

    You might check out the Dynamics Marketplace for pre-built solutions.  Microsoft has a solution, Customer Portal for Microsoft Dynamics CRM 2011 that appears to provide what you are looking for and if free. Otherwise a company called Adxstudio offers a paid portal product.

    You could always use the CRM SDK to build your own portal functionality as well.

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