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Using Skype for Business or Zoom as a webinar provider

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Posted on by 175

Hi

We are investigating the event module and would like to configure a webinar using either Skype for Business or Zoom.

How could we setup a webinar configuration for this?

Another question, as soon as we set an event as an online event, the option to have a landing page with a registration form desapears. Is it possible to keep it?

Thank you very much.

P.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Have you succeeded yet ? I want to do the same in marketing.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hi, 

    On our side, yes. We have developed an integration between zoom and dynamics. 

    Each webinar created in zoom automatically creates an event in D365. Each time a user registers in zoom, it creates or update a contact in D365 and creates a lead (this is done if yiu setup the option on the event itself). 

    If the event is changed or cancelled, it's impacted in D365. 

    P. 

  • MarinaKoga Profile Picture
    MarinaKoga 10 on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hi,

    Is there a more up to date solution for this integration (Zoom D365 Mkt)?

    Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hi Richard

    Few months later, we found a solution to use Zoom with D365 :-)

    It's not the perfect solution but we will live with this until there are more info or a native integration of zoom in D365fM.

    Our solution relies on Ms Flow.

    We basically looked at the problem from another perspective:

    - If we cannot make Zoom as a webinar provider and use the Event features of Dynamics to create a new webinar, let's do the opposite. Let's create the webinar in Zoom and push the info into the Events module of Dynamics.

    What we do is:

    - When a webinar is created in Zoom, and event is automatically created in Dynamics for marketing. The session(s) are created as well. If it's a recurent webinar, several sessions are also created in D365.

    - The Zoom webinar requires for attendee to register. When a new registration is done (on the kind of landing page created automatically by Zoom), the registrant is pushed to D365fM as a registrant for the event.

    The next step for us is to aslo push to D365fM the checkins for registrants who attended to the webinar. The mechanism is the same, we are just a bit overloaded of work but we know how to do it.

    We are using the Zoom API, we had to create a WebHook application and link this to Flow using the URL provided by Flow. It's in real time. We didnt want to use a normal AuthO api as we will have thousands of registrants and we don't want to compare every hours some D365 entities with a XML file pulled from Zoom.

    We still have some challenges if the Webinar is modified in Zoom but we have achieved our MVP requirements.

    Pascal

  • Pascal T Profile Picture
    Pascal T 175 on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hi,

    I've exchanged with Zoom to get some help but i didnt succeed anything so far.

    The answer from Zoom regarding the filed and info we need to use in D365 is:

    ---

    So the client ID and secret it is referring to, is an API key and secret. The Rest API credentials are only available to the owner and admins on the account: marketplace.zoom.us/.../generating-jwt.

    ---

    One of the issue is that Dynamics 365, when trying to authenticate the webinar provider, is generating a URL with .../auth/authorize?... where as Zoom requires not .../auth/autho... but .../oauth/autho....

    It's like hardcoded in D365.

    In addition, it becomes a bit too technical for me...

    So, if anyone has succeded, please share, I'm sure there are tons of companies using Zoom.

    Thank you

    Pascal

  • Richard@BarheadAU Profile Picture
    Richard@BarheadAU 160 on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hey Pascal T - I'd be really keen to find out if you get this to work.  Do please post your outcome.  Thanks

  • Pascal T Profile Picture
    Pascal T 175 on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hi, I'll give a try... I would have liked to have a step by step setup for Zoom as it's the tool we are using. I'll share this if i succeed to do it.

    Thanks

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Hi Pascal, here's our official documentation for extending the webinar functionality for additional providers (docs.microsoft.com/.../extend-event-management).

    Also, the landing page is created and you can see the event on your list of events (Event website home). For webinar user's convenience, we set the event URL to automatically point to the webinar. You can however still see the event landing page at https://<portalURL/hosting URL>/event/?id=<readable event ID>

  • Suggested answer
    Mauro Marinilli Profile Picture
    Mauro Marinilli 355 on at
    RE: Using Skype for Business or Zoom as a webinar provider

    Have you checked the product documentation for the webinar providers:

    docs.microsoft.com/.../events-settings

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