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Session Id : hytxdvvhy4kBEG93OMeI0S
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Job Queue won't ru...
Small and medium business | Business Central, N...
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Job Queue won't run for certain users

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Posted on 5 May 2022 18:54:06 by dmvdmv 85

Good Afternoon-

I have a client running BC 13.  Some users are sending reports to the Scheduler, but they never run.  They show up in the Job Queue Entries, but the field called 'Scheduled' always says No.  There is no Log Entry or Error shown.  If I go in as a super user, I can click on Restart and then their reports go into their Report Inbox.  

I'm assuming this may be a permissions issue, but they get no permission error to give me a clue as to what they need.  Any help would be appreciated here.

Thanks!

Diane

  • Suggested answer
    Community Member Profile Picture
    Community Member on 06 May 2022 at 06:41:33
    RE: Job Queue won't run for certain users

    Diane,

    Job Queues should be run by a Licensed User. I normally create a User who will run the Job Queue and make them a Super User. Then on the Job Queue I restart using this User, logged in. Try logging in as this User and the go to the Job Queue and restart and make sure it is running at the correct recurring interval.

    Hope this helps.

    Thanks,

    Steve

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 79,385 Super User 2025 Season 1 on 05 May 2022 at 23:55:49
    RE: Job Queue won't run for certain users

    Hi, I think first you can try to give these users Super permissions, and then test again, if there is no problem, it may be a permissions problem.

    Also, is it possible that they didn't set the Next Run Date Formula in Schedule a Report page?

    pastedimage1651794786385v2.png

    PS: BC13 was end of life, it is recommended to upgrade to BC14 and test it again.

    pastedimage1651794628556v1.png

    Hope this info helps.

    Thanks.

    ZHU

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,435 on 05 May 2022 at 22:14:08
    RE: Job Queue won't run for certain users

    Hi

    I used to see similar behavior in our system. I checked with users and they always said they were not aware that they scheduled a report. Looks like sometimes they go there by mistake (report -> send to -> schedule) but they do not finish the schedule. This could not be the case in your company. Are you sure those user actively scheduled those reports? If yes can you watch one of them do that and then see the result in job queue?

    Thanks  

  • dmvdmv Profile Picture
    dmvdmv 85 on 05 May 2022 at 20:56:48
    RE: Job Queue won't run for certain users

    Thanks for the info.  However, none of the scenarios on that link seem to match my current issue.

  • Suggested answer
    tanya07 Profile Picture
    tanya07 1,636 on 05 May 2022 at 20:12:03
    RE: Job Queue won't run for certain users

    Hi,

    Please follow this link, I hope it helps.

    www.waldo.be/.../

    Thank you,

    Tanya Kharbanda

    Don't forget to help the community by verifying the answer if your question has been answered. It will let others know that the topic has a verified answer.

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