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We have our system setup so all e-mails for all employees get auto tracked from outlook 365 to Dynamics 365 so we have e-mail history for all customers that anyone in the company can read. The owner of the company has said that from time to time he will need to send an e-mail as private (such as account information) so no one else can ready it other then the sending person and the receiving person.
How do we do this ?
Thanks,
Doug Young
Hi,
You can achieve this through changing the level of tracking.
Add the folder which is under the inbox, e.g. test 1.
The emails in the folder will be tracked no matter which level is select in the step above.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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