Process Chargeback from Bank when the PTR has already been processed and the PSTL is not availble

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Posted on by Community Member Microsoft Employee

I received a charge-back (cc return) from our bank. The system will not allow me to used the Receivables Posted Transaction Maintenance window because the payment has already been moved to History buy the PTR process. In researching I found I could use the PSTL to move it back to OPEN however I cannot figure out if PSTL is available to me and how to move it back to OPEN. Or is there another way to process this chargeback? I need to AR to open back up and offset cash.

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L Vail 65,271 on at

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RE: Process Chargeback from Bank when the PTR has already been processed and the PSTL is not availble

You could enter a Receivables transaction for the amount of the bounced check. You may also need to remove the original payment so that your check register isn't out of balance.

Leslie
Community Member Microsoft Employee on at

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RE: Process Chargeback from Bank when the PTR has already been processed and the PSTL is not availble

The PSTL is generally not set up for most users. It contains some tools that could easily cause problems if not used correctly. That being said if you have access you would see it under your list of modules. If you have access I believe the tool you are looking for is the RM Transactions Unapply tool. We don't do AR so I have never used it before, but it looks pretty straight forward to use. If you don't have access to it I would talk with your system admin or your third party support specialist.