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Customer experience | Sales, Customer Insights,...
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Bidirectional integration with another application

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Posted on by

Hi All,

I have requirement to write integration between Dynamics CE and another application. First things comes to my mind is to write two logics apps, each one listens to events source system and then gets triggers and update relevant system.

Is this a good design in terms of performance ? What happens if one of the system gets down for few minutes (although this will not happen). In this case what best design practice i can follow?

Please guide.


Thank you

I have the same question (0)
  • JeffGreenrc Profile Picture
    on at

    anyone please

  • Suggested answer
    Kenneth Ariel Chaves Herrera Profile Picture
    Microsoft Employee on at

    Hi JeffGreenrc, when building integrations with Microsoft Dynamics I strongly recommend using Web API with Postman and/or using SDK with C# language.

    Using Web API, you will get data faster than SDK but using SDK you can create more customizations.

    Here you can find more documentation:

    Web API using Postman: Use Postman with Dynamics 365 Customer Engagement Web API (Developer Guide for Dynamics 365 Customer Engagement) | Microsoft Docs

    SDK using C# Language: Get started (Developer Guide for Dynamics 365 Customer Engagement (on-premises)) | Microsoft Docs

    If this answers your question, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

  • JeffGreenrc Profile Picture
    on at

    Thank you Kenneth for your response.

    however, your post didnt answer my question. I am seeking a solution on how to develop this integration using which technologies.

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