How to insert hyperlinks within the VOC survey questions?

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Posted on by Community Member Microsoft Employee

Hello CRM Experts,

I wonder is there any way to insert hyperlinks within the questions page of Survey Designer form while designing a crm survey using VOC?

I would like the customer to click on the link to open my portal website when they answer yes to particular which I have designed, I have applied branching logic to do so, but when they click on that link its not doing anything(hyperlink is not working).

I have used following tags but no luck so far

                      <hyperlink><name>Link</name><value>www.google.com</value></hyperlink>

         <iframe src="www.google.com" </iframe>

         <a href="www.google.com">link</a>

any ideas would be highly appreciated!

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Community Member Microsoft Employee on at

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RE: How to insert hyperlinks within the VOC survey questions?

Hello Wikap.dk,

You need to write all your html tags within HTML toggle editor and save the same and then switch the toggle editor to normal text and save the same over there as well.

Example: write <a href="http://www.google.com">link</a> in the HTML toggle editor and save the question and then toggle the editor to normal text and you should be able to see only "link" and then save the same thing in this editor also.
wikap.dk 456 on at

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RE: How to insert hyperlinks within the VOC survey questions?

Happy too soon:

No matter how I try to edit/insert the html, it converts it and adding extra html codes when saving:

Any clue (maybe because it is danish base language or?)???
wikap.dk 456 on at

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RE: How to insert hyperlinks within the VOC survey questions?

I've struggled with this also - great that a solution now exists (I've tried below method earlier but never succeded inserting the link)

If anyone could tell how to insert a google analytics snippet also, I would be very happy :)
Community Member Microsoft Employee on at

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RE: How to insert hyperlinks within the VOC survey questions?

Thank you inogic, I'm able to insert hyperlinks within the survey now!
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Inogic 24,094 on at

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RE: How to insert hyperlinks within the VOC survey questions?

Hi Sunny,

In order to add hyperlink in VOC, follow below steps:

First edit the question in the designer :

Then, click on toggle and toggle to HTML view:

In HTML view add the Hyperlink code and save question:

Now, you will see the Hyperlink, when you again toggle to normal view as shown below:

After making these changes if you preview or publish changes then you will see the working hyperlink.

Hope this helps.

Thanks!
Community Member Microsoft Employee on at

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RE: How to insert hyperlinks within the VOC survey questions?

Thanks for the response Inogic. I have actually used the same link with http (http://www.google.com) in all my previous attempts, its not creating an hyperlink though. I'm just getting the plain text.
Inogic 24,094 on at

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RE: How to insert hyperlinks within the VOC survey questions?

We have observed that you are missing “http://” in URL.

So, the below code works for the hyperlink in VOC survey.

<a href="http://www.google.com">link</a>

Thanks!