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We don't have the customer/vendor consolidation module that has the refund checks functionality. But we need to issue refund checks to some of our customers. Is there a work around on this issue? Any help would be highly appreciated!
Regards,
If you have a credit balance on a customer, then you will need to enter a Sales Transaction Entry (window name is Receivables Transaction Entry. Personally, I would choose the document type of Debit Memo. The amount will be what you want to pay the company. In the distribution, choose an account to offset the money against.
Second step is to apply the credit balance against the debit memo.
Now, setup a vendor for the company you want to pay. Create a fake invoice and offset the same account as the debit memo from the sales side.
You can now issue payment and the accounts in A/R, A/P and the wash account are all zero.
Best regards,
Dale
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