Business Performance Planning is not working in D365FO Unified

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Posted on by Mohamed Fares BEN M...

Hello everyone,

I installedBusinnes performance planning app in Power admin center environement as documented in Microsoft Learn and I assigned all roles linked to it (I have finance premium Licence) but I always get this error screen.

I clicked on all side buttons but it is always the same error message, any help please.
Thanks in advance.

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Dynamics 365 Finance

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Sohaib Cheema 49,679 Super User 2026 Season 1 on at

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Hi @Mohamed Fares BEN MILED

I do not have a solution for you but a few suggestions.

As these apps are installed (BPA or BPP), behind them is the Power Platform Managed Solutions and Flows etc.
Go into those solution and Flows and see if a component is failing to run especially the flows, if there is an execution failures from the history of flows' runs, read the error message and try to address it.

By the way, look around into 'why your users entity is not in synch on Dataverse'

In some cases I was also suggested by Microsoft to manually start a flow.

Ultimately if nothing helps, I suggest creating support call with Microsoft.

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Sagar121 1,190 Super User 2026 Season 1 on at

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Please go to PPAC and check if there are any new udpates available. Also check out FAQ's

https://learn.microsoft.com/en-us/dynamics365/finance/business-performance-analytics/bpa-faq.

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Ramesh Kumar 7,549 Super User 2026 Season 1 on at

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In Power Platform Admin Center → Resources → Dynamics 365 apps, check that Business performance planning shows status = Installed, not just “Installing”. If it is stuck, remove and re-install the app from Get more apps. Sometimes first-time install doesn’t finish all dependent solutions.

Thanks, Ramesh

If this was helpful, please check the "Does this answer your question?" box and mark it as verified.

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Mohamed Fares BEN M... 65 on at

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Thanks for replying everyone,

@Sagar121 there are no update in PPAC and that help page is for business performance analytics (which I already checked but didn't find my answer there)

@Ramesh Kumar everything is installed perfectly and done on a new unified environement, everything works fine for business perforamnce analytics but for planning I still got that error message

@Sohaib Cheema I can find flows linked to Business performance analytics but for some reason nothing for planning, I also tried republishing the the app in power apps editor but with no success, everythinbg else was set perfectly but for some reason it dosen't work.

Did anyone accessed Business Performance Planning with a unified d365fo solution?

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Sohaib Cheema 49,679 Super User 2026 Season 1 on at

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Hi @Mohamed Fares BEN MILED

what do you meant by "with a unified d365fo solution"

I have it installed on UDE. The app comes as solution from Microsoft, which is managed solution, in fact there are multiple solution that get installed.

Have you thought about raising the ticket with Microsoft?

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Mohamed Fares BEN M... 65 on at

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thanks @Sohaib Cheema for the fast reply,

yes it's an internal UDE environement that I created using Powershell and installed both bpa and bpp using openAppSource in the managed environement and then add the specific roles for both solutions to my account (which is also a finance premium account but only bpa work as intended).
As you mentioned, this should be elevated to Microsoft to be solved.

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Sohaib Cheema 49,679 Super User 2026 Season 1 on at

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Thanks @Mohamed Fares BEN MILED

We would appreciate it if you could share the outcome of your work with Support, i.e., the root cause and the solution, with the community once it is resolved.
That helps others when they search for the same error online.

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Sagar121 1,190 Super User 2026 Season 1 on at

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Hi @Mohamed Fares BEN MILED,

We’re waiting for the solution, but as you know MSFT usually takes time to resolve such issues. Meanwhile, you can try with a user who has the Power Platform admin role at least few possibilites can be wiped out.

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Mohamed Fares BEN M... 65 on at

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hello everyone, it got solved and this is Microsoft support solution for anyone who faces this issue in the future:
we suspect this issue may be due to the old publisher version used for packaging the solution?

Step 1: Go to https://make.powerapps.com/ login with admin access.

Step 2: Click on "Apps" and in the Business Performance Planning app, click on the edit icon as shown in the image.

Step 3: Go to "Pages", click on any page, and then click on "Edit".

Step 4: If you get a popup asking to open the app, click on "Open App".

Step 5: Click on the "Save" and "Publish" buttons.

Step 6: Reopen the app; it should work.

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Sohaib Cheema 49,679 Super User 2026 Season 1 on at

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Hi @Mohamed Fares BEN MILED

Thanks for the update.

If you check the version history of the app now, did it create/save a new version?

Also you can mark your answer as verified.

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