web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Tracking in Outlook Web app - no Dynamics 365 button on emails??

(1) ShareShare
ReportReport
Posted on by 40

I have configured my user for Outlook Sync ,and am using Outlook Web App for the same. I am able to see Appointments getting Synced  between CRM and Outlook, but Emails are not getting tracked. Even when I open an email in OWA and try t look for the Dynamics 365 Addin- button, I don't see it. Am I missing anything here ?  I can see the Add in in Appointment Record .....

I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at

    Hello,

    If D365 is enabled/pushed for the user then it will be visible in outlook web app also.

    Please refer below article that has information related with the D365 addin button for web app as well as for outlook desktop app.

    docs.microsoft.com/.../basic-navigation

    Thank you,

    Amit katariya

  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Here is the documentation which contains the detailed steps for the deployment of Dynamics 365 App for Outlook.

    How to deploy Dynamics 365 App for Outlook | Microsoft Docs

  • SalemKring Profile Picture
    10 on at

    Hi. When you install the web version of Outlook as a gradual web application, you can lock and run the web version of Outlook from your computer's home screen or taskbar and access your account offline. But if your Dynamics 365 button doesn't work or doesn't exist, you may need to contact support for help. Or you can learn more about the Dark Web Portal at https://deepweb.net/. This will make it easier for you to solve your problem. I hope this information has been helpful to you.

  • Goloknath Profile Picture
    1,843 User Group Leader on at

    Hi,

    Please follow this step by step guide which is sufficient to answer your question it's very straight forward process -

    https://learn.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook

    If this helped pls mark as verified.

    Thanks,

    Goloknath

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 43 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans