Financial Journal - 'Total Balance' not updating

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Posted on by PPE

100

We notice that the 'Total Balance' field within the 'Financial Journal' page does not change upon creating journal entry lines.

Our environment recently got updated to v20.0.37253.38055

Prior to the update it was showing the sum of 'Balance Last Statement' + the line amounts.

Does anyone else experience the same?

e.g.

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PPE 100 on at

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RE: Financial Journal - 'Total Balance' not updating

This seems to be fixed in v20.1
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Community Member on at

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RE: Financial Journal - 'Total Balance' not updating

Hello,

Within this past week, Microsoft paused updating v20. I would highly recommend you contact your Partner to submit a support ticket to Microsoft. This could be another issue with the update of v20 and your country version.

Hope this helps.

Thanks,

Steve
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Dallefeld 175 User Group Leader on at

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RE: Financial Journal - 'Total Balance' not updating

I've been posting general journals with customers and general ledger accounts in version 20
AVD2 5 on at

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RE: Financial Journal - 'Total Balance' not updating

Hi, the same problem here. Since the last update, it is not possible to post financial journals. It is blocking. It becomes difficult to follow up invoices over due
PPE 100 on at

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RE: Financial Journal - 'Total Balance' not updating

Hi, thanks for your reply.

Emptying the balance acc. no. does recalculate the 'Total Balance' field for the lines without an acc. no.

However in the past it was also recalculated when a balance acc. no was present.

If important, we are using the local functionality of Belgium.

e.g.
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Dallefeld 175 User Group Leader on at

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RE: Financial Journal - 'Total Balance' not updating

In addition to Steve's comment. Your screenshot shows balanced lines and these would not affect the Total Balance of your journal.
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Community Member on at

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RE: Financial Journal - 'Total Balance' not updating

PPE,

I have heard a several issues with v20. I would contact your Partner immediately to report this to Microsoft. Yesterday they halted v20 updates so make sure your Partner reports this.

Hope this helps.

Thanks,

Steve