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Is it possible to increase lead score just one time when email opened with Lead Scoring Models

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Posted on by Hamid Hassan

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Hi,

I have created lead scoring model for email opened and email clicked. I want to customize the email opened section.

Question:

Is it possible to increase lead score just one time when email opened with Lead Scoring Models.

For Example. if a contact opened the email 5 time, I want to increase the lead score just one time. Not five times.

Thanks in advance.

Regards,

Hamid Hassan

hamidhassanlhr@hotmail.com

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Preeti Rana on at

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Hi Hamid,

You need to set the frequency to "At least 1" instead of "each" for the model.

Here is our detailed documentation: https://docs.microsoft.com/en-us/dynamics365/marketing/score-manage-leads#set-up-a-condition Please have a look at the frequency section.

Hope this helps.

Thanks,

Preeti Rana

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