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Is it possible to increase lead score just one time when email opened with Lead Scoring Models

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Posted on by Hamid Hassan

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Hi,

I have created lead scoring model for email opened and email clicked. I want to customize the email opened section.

Question:

Is it possible to increase lead score just one time when email opened with Lead Scoring Models.

For Example. if a contact opened the email 5 time, I want to increase the lead score just one time. Not five times.

Thanks in advance.

Regards,

Hamid Hassan

hamidhassanlhr@hotmail.com

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Preeti Rana on at

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RE: Is it possible to increase lead score just one time when email opened with Lead Scoring Models

Hi Hamid,

You need to set the frequency to "At least 1" instead of "each" for the model.

Here is our detailed documentation: https://docs.microsoft.com/en-us/dynamics365/marketing/score-manage-leads#set-up-a-condition Please have a look at the frequency section.

Hope this helps.

Thanks,

Preeti Rana

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