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Is it possible to increase lead score just one time when email opened with Lead Scoring Models

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Posted on by 72

Hi,

I have created lead scoring model for email opened and email clicked. I want to customize the email opened section.

Question:

Is it possible to increase lead score just one time when email opened with Lead Scoring Models.

For Example. if a contact opened the email 5 time, I want to increase the lead score just one time. Not five times.

pastedimage1594630346026v1.png

Thanks in advance.

Regards,

Hamid Hassan

hamidhassanlhr@hotmail.com

  • Verified answer
    Preeti Rana Profile Picture
    Preeti Rana on at
    RE: Is it possible to increase lead score just one time when email opened with Lead Scoring Models

    Hi Hamid,

    You need to set the frequency to "At least 1" instead of "each" for the model.

    Here is our detailed documentation: https://docs.microsoft.com/en-us/dynamics365/marketing/score-manage-leads#set-up-a-condition Please have a look at the frequency section.

    Hope this helps.
    Thanks,
    Preeti Rana 

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