CRM Data not displaying in Chrome

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Posted on by Community Member

Hello guys,
I have been having a weird issue with Chrome lately. When I type in some data in CRM , the data is not displayed. This happens only for a few fields. If I enter data in other fields it is working fine. If I do the same in any other environment it is working fine.

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Aric Levin - MVP 30,188 Moderator on at

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RE: CRM Data not displaying in Chrome

This will be on your CRM Server.

Do you have a D Drive on the server? Possibly CRM was installed on D:\Program Files\Microsoft Dynamics CRM instead?

The way to check the exact location is to open IIS, open the CRM Web site, right click on it, and Explore. This will open the physical path. It is possible that whoever installed CRM installed it on the non-default location.

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RE: CRM Data not displaying in Chrome

I cannot find it.

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Aric Levin - MVP 30,188 Moderator on at

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RE: CRM Data not displaying in Chrome

Should be on the C Drive:

C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_static\css\1049\notesv2.css

It is the (x64 folder).

Aric

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RE: CRM Data not displaying in Chrome

Thank you Aric, I will try this.. Where do I find the program files for my on premise instance?

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Aric Levin - MVP 30,188 Moderator on at

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RE: CRM Data not displaying in Chrome

Hi,

Has your Chrome been updated to v62?

There is a known issue with Chrome v62 and the Notes component.

Since you are using CRM On-Prem, this resolution is easy.

It is unsupported, but you don't have much choice since Microsoft does not have a fix yet.

The workaround is to open file Program Files\Microsoft Dynamics CRM\CRMWeb\_static\css\1049\notesv2.css and change line #118 from #0000 to color: #000000;

Old Css Style:

New Css Style:

Here is a full copy of the thread:

https://community.dynamics.com/crm/f/117/t/255153

Hope this helps.

Please see the following topic which discusses the resolution:

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