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Microsoft Dynamics CRM (Archived)

Customer Engagement 9.0: mobile app only loads UUI version

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Posted on by Microsoft Employee

Eventhough you can select both web or UUI, the web version no longer loads (yet selectable). I have not seen any documentation that mentions the legacy version no longer works.

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  • Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Customer Engagement 9.0: mobile app only loads UUI version

    Yes it is.

    Please close the thread if your queries clarified

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Engagement 9.0: mobile app only loads UUI version

    1) given the idea behind Dynamics, that would make no sense

    2) No offline mode. The app is the only way to still do something offline (given outlouk client is deprecated)

    => Bottom line, things like charts on forms etc, all gone on mobile?

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Customer Engagement 9.0: mobile app only loads UUI version

    Mobile app doesn't render the web form . If you still want web app look and feel then there are couple of approaches

    1. Create native mobile app which renders exactly want you want (custom development & tidious)

    2. Login your crm using mobile browser instead of app Which will load web forms

    Hope this helps

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Engagement 9.0: mobile app only loads UUI version

    No, the forms you are talking about, are no longer working, so it's you who is in for a change/surprise :-)

    This means you NEED to create an app and package your solution and you have to accept the new limitations of the new updated/uui forms like e.g.: the inability to render charts etc.

    => that said, it's starting to make sense there is no update available yet for 8.2 environments as it would render them useless immediately.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Engagement 9.0: mobile app only loads UUI version

    Hi,

    maybe there is no documentation but since 2 years now the old form are deprecated. It is time for you to change.

    As a workaround: You could access CRM through the webbrowser of your smartphone/tablet insted of using the app.

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