Auto create work order from IoT

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Posted on by User_855

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Hi,

Now when I want create work order IoT i must go in service to IoT Alerts > chose alerts > Created > Create Case > Create Work Order > Schedule Work Order >Close Work Order
go to Schedule Board > plan work order....
After this work order is visible on phone can be started.... etc.

It's spend a lot of time when I need fast action...

Whether is possible, after exceeding the previously planned value from IoT (temperature,
push red button on the machine, etc.) create and pin automatic of work orders to person ?
For examples:
Operator push red button on maschin1 > person 1 from maintenance dep receive planned work order, and message on phone

On machine 2 on the sensor 9 i have exceeded temperature > person 2 form maintenance dep receive automatically planned work order, and message on phone

Where I can reduce steps wrote on begining ?

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Abdul Wahab 12,085 Moderator on at

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RE: Auto create work order from IoT

Hi User_855,

I think the answer is in sending an alert notification to the email through 'Power Automate'. Just override and send an email with Add a new row

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
User_855 132 on at

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RE: Auto create work order from IoT

Beginning is great.

I can send alert notification to email.

But how to create automaticly case > work order ?
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Abdul Wahab 12,085 Moderator on at

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RE: Auto create work order from IoT

Hi User_855,

I think you need something like this.

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
User_855 132 on at

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RE: Auto create work order from IoT

Hi Abdul,

Many thanks for you answer.

Yes I'm talking about this, but I need to create automatic flow this process.

I have mean that we have "View IoT alerts in Field Service" and when I receive alert from some external sensor I need automatic message to phone with alert.
Wonderfully it will be if it will be automatic creation work order, but only alert, message to phone without order it's also great

Someone tried to do this?
Suggested answer

Abdul Wahab 12,085 Moderator on at

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RE: Auto create work order from IoT

Hi User_855,

Are you talking about: Create IoT alerts and convert IoT alerts into work orders with Connected Field Service for Dynamics 365 Field Service | Microsoft Learn?

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
User_855 132 on at

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RE: Auto create work order from IoT

I'm start woring with this program, if anyone not answered i uderstood that it is stupid qestion ?

I know' that we have our process in Field Service...

but each client has a different business situation. Hence my question.

Maybe it would be possible by doing "Create IoT Flow"?
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RE: Auto create work order from IoT

Any possibilitys ?