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Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Dynamics CRM Licensing - Reassigning licenses

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Posted on by 25

Hello, I work at a charity which has many seasonal volunteers and workers. At any one time we need no more than 15 active licenses but we have up to 30-40 people who volunteer / work at the charity over the course of the year. Obviously we don't want to have to pay for 40 licenses when only 15 are going to be used at any one time.

Is it possible to take away a user's Dynamics license when they are not working/volunteering, and assign it to another user, then reassign it back to the original user when the second user has left.

Will the records and activities of the original user stay intact during the time their license is removed and assigned to another user?

When the second user has the license returned to the original user, will their records and activities also stay intact until the next time they are reassigned a license?

Is there a timeframe in which a license needs to be assigned back to the original user in order to retain their data? Is their data wiped after a certain amount of time if they don't have a license assigned to them?

Thank you in advance.

  • KBISC Profile Picture
    KBISC 25 on at
    RE: Dynamics CRM Licensing - Reassigning licenses

    Thank you Saurabh. How temporary is 'temporarily'? Can I revoke a license for 6 months and then assign a new license and the account remain exactly as it was?

  • Suggested answer
    RE: Dynamics CRM Licensing - Reassigning licenses

    Hello,

    You can temporarily revoke the licenses of such users through the O365 Admin page. The data of the user would remain intact as it is, he/she won't be able to log on to the app however if they own certain customization on the CRM like a workflow processes or plugins we should not revoke license for such users as the business logic defined would fail.

    pastedimage1586466039536v1.png

    Also it is important to note that once you consider to enable the user after the license assign event, it may take upto 15 to 30 minutes to get this change reflected for the user account and in case if that takes longer, you may raise a support request with Microsoft to get it synced immediately.

    Please mark my comment as answered if this helps. 

    Thanks,

    Saurabh

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