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Dynamics 365 for Phones (iOS) showing Sandbox environments under Apps

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Posted on by Trevcis

We have a number of connected iPads, Android Phones and iPhones using the Dynamics 365 mobile apps....

On one phone it's showing all the Sandbox and Production environments under Apps and nothing under non-production apps, yet all the other devices show the Sandbox environments under Non-Production and the Production environment under Apps?!?

Tried refreshing (driagging finger down) and signing out/in, yet it stays the same.

Assume it's some sort of cache bug.   Is the only next step to delete the app/data and reinstall or isa bug that I haven't been able to find info on?

thanks!

/tc

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  • Suggested answer
    SS-01100907-0 Profile Picture
    SS-01100907-0 Microsoft Employee on at

    Hi,

    Since this is one specific user issue I believe there is no issue at CRM end. 

    You are right, please ask the user ti uninstall the app complete clear the data from phone and install the app again.

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