Purchase Orders Visibility Issues - Approver with multiple user profiles

(0) Share

Report

Posted on by Purchase Orders Vis...

Good Morning,

Historically, we create new users (externals) linked to the same email address of an approver when there are multiple approval chains for the same approver. Basically, an approver could have multiple NAV accounts each linked to a different salespeople codes.

This has been working ok until recently when we created a new approval chain using the same methodology. The Purchase Order is created and we can see all is working fine in the approval chain. Even the test report shows all working all right. However, the approver can't approve the PO at their end.

The PO can be seen in the approver dashboard.

Have you encountered a case like this one?

Thanks

Ivi

All responses (2)

Answers (0)

Suggested answer

YUN ZHU 78,034 Super User 2025 Season 1 on at

Like (0)

Report

RE: Purchase Orders Visibility Issues - Approver with multiple user profiles

Hi, Is there any error message when approving?
It could also be a user permissions or license issue.

Hope this can give you some hints.

Thanks.

ZHU
Suggested answer

Marco Mels on at

Like (0)

Report

RE: Purchase Orders Visibility Issues - Approver with multiple user profiles

Hello,

If you do not get further traction from the community, feel free to raise it to Microsoft support via your partner or CSP if your partner cannot assist further.

Thanks.