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Microsoft Dynamics GP (Archived)

When i send Customer Statement via email GP 2016 show me "PDF file not created"

Posted on by 365

Good evening,

When i send Customer Statement via email GP 2016 show me "PDF file not created" report otherwise via HTLM work fine but not look good. I need a PDF file.

Any suggestions is welcome.

Below my configuration:

I have GP2016 version 16.00.0579 (R2)

Microsoft Office Professional Plus 2013

Windows 10

*This post is locked for comments

  • Katie Pieczynski Profile Picture
    Katie Pieczynski 3,225 on at
    RE: When i send Customer Statement via email GP 2016 show me "PDF file not created"

    I know this thread is very old but did either of you find a solution to this?  I am having the same issue but I am on GP2018.

    Thank you

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: When i send Customer Statement via email GP 2016 show me "PDF file not created"

    Are you still having this issue or did you find a solution? I am having the same issue, also with GP 2016(R2).

    I can email RM statements in HTML, but not PDF. I know the Adobe PDF is working correctly though as when the status report does come up I can "Send to" mail recipient as pdf and it will load a new email with the pdf of the report attached.

    Also, it take about 15 or 20 minutes to pull up the status report even with only 1 statement being run. When I run the same statement as html, it takes about 1 second.

    Thanks,
    Ryan

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