Error while importing users -"Your user objectID is null"

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Posted on by Fernando Villaman

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Hi, Iam trying to import users but i get the following error "Your user objectID is null. Please contact your System Administrator for further assistance."

Any ideas on how to fix this?

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a33ik 84,331 Most Valuable Professional on at

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Hello,

Are you online or on-prem?

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Fernando Villaman 406 on at

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Online.

It fixed itself 1 our later. so I guess that it will remain a mistery forever :/

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Sanketh Hunnur on at

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Hello Fernando Villaman,

Greetings!!

I am happy to know that the reported scenario has been fixed after an hour.

I will try to see if I can find the cause of the issue.

It would be a great help if you can share the pattern or more information which we can get the error message.

Many thanks in advance.

Have a greta day:)

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Fernando Villaman 406 on at

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Ok. This happened after I deleted a user. We were testing the roles assigned to the user in our UAT environment.

1 - We kept assigning and removing roles to the users but nothing was happening, so we decided to delete the user.

2 - We deleted the user, a notification appeared, mentioning that 8 batch jobs assigned to the user were not going to be completed

3 - I tried to import the user but i only got the error message "Your user objectID is null. Please contact your System Administrator for further assistance"

4 - I imported the user using the Admin user and it was imported without any problems

5 - I tried to use the user import functionality using my account but the error message kept displaying for around an hour.

Thats all the info that I can provide. I hope it helps other people who face this same error.

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