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Customer experience | Sales, Customer Insights,...
Suggested Answer

Audit History extremely slow to load

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Posted on by 12,163

Ever since upgrading to 9.0 (on-premise) Audit History is extremely slow to load on any entity, to the point where 90% of the time it will time out. 

  • Suggested answer
    kunihih Profile Picture
    Microsoft Employee on at

    Its possible that the audit table has become bloated. You might be able to see some performance improvement by deleting older audit logs.

    docs.microsoft.com/.../recover-database-space-deleting-audit-logs

  • Joe Woltering Profile Picture
    12,163 on at

    Hi kunihih,

    Thanks. But when I try to go to Audit log Management, I receive an error:

    pastedimage1629291047545v2.png

  • kunihih Profile Picture
    Microsoft Employee on at

    Hello Joe,

    It looks like the queries that are run to open the Audit screen itself are also timing out. You can try increasing the timeout settings for OLEDBTimeout and ExtendedTimeout to see if that allows you to open the page.

    Microsoft Dynamic CRM: Microsoft Dynamic CRM SQL Server timeout expired (vjcity.blogspot.com)

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