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Business process error

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Posted on by Community Member

I'm receiving the below error message when trying to allocate a user to a lead. I've also added the error code. Please can someone help shed some light on this issue as I don't know how to resolve this.

Many thanks

Business Process Error

User List does not contains record or contains more than one record with same Id. Please resolve the issue to continue. If you contact support, please provide the technical details.

Unhandled exception: 
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: User List does not contains record or contains more than one record with same Id. Please resolve the issue to continue.Detail: 

  b9890014-f00a-41e2-8647-fd469c188a8b
  -2147220891
  
    
      OperationStatus
      0
    
    
      SubErrorCode
      -2146233088
    
  
  http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException:80040265&client=platform
  User List does not contains record or contains more than one record with same Id. Please resolve the issue to continue.
  2020-03-03T14:44:07.8680804Z
  false
  
  
  
  

[SmithAndWilliamson.Plugins: SmithAndWilliamson.Plugin.CreateConnection]
[4d951130-e34e-e911-a968-000d3aba6f7c: SmithAndWilliamson.Plugin.CreateConnection: Update of lead]

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a33ik 84,331 Most Valuable Professional on at

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Hello,

You have plugin that is triggered on your update - SmithAndWilliamson.Plugins: SmithAndWilliamson.Plugin.CreateConnection

Either deactivate that plugin or troubleshoot the code and fix that issue.

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Suggested answer

protc on at

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Hi,

The Original exception is being thrown by the Plugin,

System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: User List does not contains record or contains more than one record with same Id. Please resolve the issue to continue. (Fault Detail is equal to Exception details:

ErrorCode: 0x80040265
Message: User List does not contains record or contains more than one record with same Id. Please resolve the issue to continue.
TimeStamp: 2020-03-03T14:44:07.8526285Z
OriginalException: Microsoft.Xrm.Sdk.InvalidPluginExecutionException
at SmithAndWilliamson.Plugin.CreateConnection.Execute(IServiceProvider serviceProvider)

SandboxPlugin.Execute: CrmException: SmithAndWilliamson.Plugins, Version=1.0.0.0, Culture=neutral, PublicKeyToken=ed3b9c1342acd6db; -2147220891; Microsoft.Crm.CrmException: User List does not contains record or contains more than one record with same Id. Please resolve the issue to continue., Context: SandboxCodeUnit.Execute, TrackingId: f7697e78-19ad-48ee-a5c3-5493e860cd10, ExecutionId: c1c6c4d3-2a77-c57b-d450-691b6cca8fbf, Depth 1

- I agree with Andrew, test by deactivating the plugin and troubleshoot the code to fix the issue.

Please mark this comment as suggested answer if this answers your query.

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