Hello Ladies and Gentlemen,
I'm having a unique problem that I have a hit a wall with. Please Help!
First lets start off with the software that I'm running, Microsoft RMS 2.0 SP1 and PcCharge Payment Server 5.7.1 I Sp9a.
Second lets talk about the problem. A customer walks through the line uses a Credit Card or Debit Card and the transaction times out - the cashier reruns the transaction and receives the Duplicate Transaction error message. On the back end I can look at the PcCharge logs and the transaction is sent from RMS to PcCharge. PcCharge sends it to the payment processor and receives the acknowledgement that the card is good. Presumably PcCharge sends the ack to RMS, but RMS doesn't receive it. So the real problem is that PcCharge is capturing the money but RMS isn't getting the message.
Anyone else having a similar problem?
Thanks for your time,
Jim
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