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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Can't...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Can't Edit or Create workflow

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Posted on by Community Member Microsoft Employee

Hi,

I updated Dynamics CRM 2011 to Dynamics 365 but I'm getting an error whenever I try to edit a workflow or create a new one. Note that, this only happens when it's in Draft. When it's Activated I can open the workflow and see all the steps.

However, as soon as it's deactivated, I get the following error:

[CrmException: Exception retrieving custom activity info - Object reference not set to an instance of an object.]
   at Microsoft.Crm.Workflow.ObjectModel.CustomActivityInfoMetadataBase.GetCustomActivityInfo(ActivityInfo activityInfo, Int32 isolationMode)
   at Microsoft.Crm.Workflow.ObjectModel.CustomActivityInfoMetadataBase.GetCustomActivityInfo(Guid pluginTypeId)
   at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureCustomActivityStepMenu(CommandBarPopup addStepButton)
   at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.BuildStepMenu()
   at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureWorkflowStepMenu()
   at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureMenus()
   at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

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  • Suggested answer
    rgomezj Profile Picture
    rgomezj 60 on at
    RE: Dynamics 365 Can't Edit or Create workflow

    Thanks for this idea. I also exported plugins and imported again, and found the root cause of the issue.

    I wrote about it in a blog post in case somebody find it useful

    www.rogergomez.com/.../

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Can't Edit or Create workflow

    I had a similar, but not exact, issue.  I ended up adding all custom assemblies to a solution, exporting it, and importing it.  That seems to have allowed me to edit and create workflows again.

  • Suggested answer
    Wael ElZahr Profile Picture
    Wael ElZahr 10 on at
    RE: Dynamics 365 Can't Edit or Create workflow

    Actually turns out it is as Varadarajan suggested, it was a problem with a custom workflow that was causing CRM to fail when trying to load the custom workflows when we try to open a Draft workflow.

    Since our organization was heavily customized. The best way for us to solve this was to create a sandbox server with a copy of the DB where we can edit stuff without affecting our actual DEV servers.

    I deleted all the workflows available. I create a solution with all our Custom Workflow Activities, browsed the Plug in Assemblies and sorted by 'Modified On' ASC. That way I could get which custom workflows have been modified the oldest. I started deleting one custom codeActivity at a time, and everytime I delete, I check a newly created Draft Workflow if it still has the error. Luckily, when I removed the third Custom code Activity, I was able to load the draft WF so I could know which Custom Workflow was causing the problem for us.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Can't Edit or Create workflow

    Hi Varadarajan,

    Thanks for this. I'm taking a look at it.

    Cheers,

    Wael

  • Varadarajan_84 Profile Picture
    Varadarajan_84 on at
    RE: Dynamics 365 Can't Edit or Create workflow

    Hi Wael,

    Refer this similar issue: community.dynamics.com/.../227906

    I hope this helps.

    Thanks.

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