Finance | Project Operations, Human Resources, ...

Custom workflow is stuck on "Pending" status after submitting

(0) Share

Report

Posted on by Tapiwa Louis

Hi Guys,

I added a custom workflow to the Vendor Bank Accounts as per client's requirements. On my environment the workflow is working fine, but on the client's environment the workflow remains stuck on "Pending" status after submitting. It is not creating any work-items for the assigned user to approve. I have checked other settings to do with batch servers and they appear fine. Please assist me.

regards.

I have the same question (0)

All responses (9)

Answers (0)

Suggested answer

Komi Siabi 13,093 Most Valuable Professional on at

Like (0)

Report

What happens to standard workflows when you submit them ?

Did you try to restart the batch service on LCS ?

Was this reply helpful? Yes No
Arunraj Rajasekar 1,743 on at

Like (1)

Report

Hi Tapiwa,

Please confirm whether the custom workflow is activated and whether the batch jobs for the workflow are running.

Was this reply helpful? Yes No
André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

Like (1)

Report

Hi Tapiwa,

To check if the batch jobs are running correctly, you can check if the start date/time of the batch job for the workflow message processing remains on the same date or if it is updating based on the recurrence settings.

Was this reply helpful? Yes No
Tapiwa Louis 35 on at

Like (0)

Report

Hi Komi, standard workflows are working normally.

How do i restart the batch service in LCS ??

Was this reply helpful? Yes No
Suggested answer

Komi Siabi 13,093 Most Valuable Professional on at

Like (0)

Report

On the environment page, click on Maintain and Restart service.

Was this reply helpful? Yes No
Tapiwa Louis 35 on at

Like (0)

Report

Hi Komi,

The "Restart Service" is not available on my end... any suggestions ?

Was this reply helpful? Yes No
Suggested answer

Komi Siabi 13,093 Most Valuable Professional on at

Like (0)

Report

This should be because of your access level on the LCS project.

A Project owner security level should allow you to see that menu item. I just paid attention to your environment url. Is this happening on a sandbox environment? If yes, then you obviously have access to the VM where you can directly restart the batch service.

Was this reply helpful? Yes No
Suggested answer

Tapiwa Louis 35 on at

Like (1)

Report

thank you Arunraj, the batch jobs for the workflow were not running. its fixed now.

Was this reply helpful? Yes No
Arunraj Rajasekar 1,743 on at

Like (0)

Report

Please mark your answer as verified and explain how you fixed it so that others can benefit.

Was this reply helpful? Yes No