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Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Pinned opportunities always return after being unpinned

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Posted on by 5

It's easy to unpin an opportunity from my Pinned list, but they always return to the list, making it unwieldy and not so useful. 

I have the same question (0)
  • Nya Profile Picture
    29,064 on at

    Hi,

    Do you mean that after clicking the “Remove from pinned” button shown in the following screenshot, the record will be shown in the Pinned list again without repining it?

     pastedimage1625557365643v1.png

    If yes, it is not a proper performance. Please provide more details about the issue.

     

    Best Regards,

    Nya

  • Penny West Profile Picture
    5 on at

    That's correct. I do the Remove from pinned action in your screen shot. The opportunity is removed. Then next time I open Pinned the opportunity I unpinned  is in the pinned list again.

  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    I have reproduced your issue. After I removed the pinned items and refreshed the page, they will be shown again.

    I searched and found that there are some other users experiencing the same issue recently.

    It is recommended to create a ticket to MS for more help.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Penny West Profile Picture
    5 on at

    Thanks Nya. Can you let me know the link for creating the ticket?

  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi Penny,

    You can submit it in the location shown in the following screenshot via Power Platform Admin Center.

    pastedimage1625620952910v1.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Verified answer
    Shaina Profile Picture
    Microsoft Employee on at

    Hi Penny, 

    This is a known issue at our end which is being faced by other users as well. 

    The fix for this issue should be deployed to all the regions by end of this month tentatively. 

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