Missing Transactions in EDC Settle Batch

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Posted on by Richard Wheeler

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The clerks rings out a credit card sale, swipes the card, completes the sale and all looks well. At the end of the day, the sale is on the end of day report but the transaction is not in the EDC Settle Batch.

I am beginning to wonder if it is something the clerk is doing because whenever it happens, which is rare, it is always the same clerk. Is there some keystroke the clerk is hitting or something else she may be doing that is causing this?

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Richard,

Check the receipt for the authorization number that is printed automatically after you complete a CC transaction. If you don't see one you need to turn on PERFORM VERIFICATION VIA EDC, by going to Manager > Tender Types > selecting the cc tender > properties > Verfication tab.

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Gerald Rothaus 2,934 on at

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Probably not. It may be an issue with your merchant services, make sure they support discover and all that. Also have the clerks make sure they get an appoval # on the receipt for each transaction, sometimes that can slip through.

Good luck! You can also check the VisaNetAuthorization table in sql to look for it and see if there is anything funny there.

-Jerry

jerry@jrdata.us

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Richard Wheeler 75,848 Moderator on at

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I just checked another receipt that did not get to the CC processor and the authorization number is there. The Perform Verification VIA EDC has always been checked. I will asked if it is a certain CC where this happens. Perhaps it is a Discover card that is causing this.

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Jeff @ Check Point ... 13,382 on at

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Make sure you have validation masks for your credit card tenders.

Credit card type Prefix Length

MasterCard 5 16

VISA 4 16

American Express 3 15

Diners Club/Carte Blanche 3 14

Discover 6 16

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Richard Wheeler 75,848 Moderator on at

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Do I find these settings under Tender Types?

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Gerald Rothaus 2,934 on at

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Jeff, how does that help Richard?

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Jeff @ Check Point ... 13,382 on at

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@ Richard, Correct in Tender types of your credit card tenders on the Verification tab.

@Jerry,

Some loyalty and club cards add the member number to the card number if track3 is enabled on the scanner. Costco AMEX and Sam's Club Discover cards as well as some Airline cards do this. If track 3 is enabled and a mask is not turned on, either the card will fail or it will self approve because of the extra numbers that look like a validation code.

Adding the mask prevents any extra numbers to be read, so it will always fail to process the card until the track 3 is turned off in the scanner and will not self approve.

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Gerald Rothaus 2,934 on at

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Now that is interesting!

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Richard Wheeler 75,848 Moderator on at

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This has been a great discussion. I have checked with the client and this has only happened a handful of times, the CC has always been VISA. They had been running for years and never saw this and now in the past three months it has happened 6 times. I will follow your suggestions and see how it goes and update this thread.

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@ Jeff- Do you just add the 5 for mastercard in the validation mask field?

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