Hello everybody,
I have a question regarding CRM integration in Outlook with multiple computers and one user account.
Scenario: Our teamleader has four computers. The local workstation in the office, the local workstation in his home office, a surface for short trips and a notebook for longer business travels. All computers are connected by VPN with the organization and are domain members.
The primary office computer is the sync computer with Outlook. All others not...
When he ticks "Track" in Outlook plugin we have two different behaviours:
- On the sync computer in the tracking pane you are able to see which entities (account, contact, user's mailbox) are affected and the "view in CRM" button turns from "greyed out" to active.
- On all other computers the tracking pane appears but does not show the "linked" entities. But the record is in Dynamics CRM available. The "view in CRM" button is still greyed out.
Is this behaviour correct?
What are exatly the differences between primary and non-primary sync computers?
BR
DrVer
