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Customer experience | Sales, Customer Insights,...

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CRM number after the Case number

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We are seeing a CRM number after the case (ticket) number. Shown in this example: Case Number:CAS-01284-Y4J5G4] CRM:0024275

What is the CRM number and how is it attached?

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Mick_4711 552 on at

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Hi GJColeman,

maybe this link will help you:

community.dynamics.com/.../custom-generation-of-case-number

Best regards

Mick

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Community Member on at

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thanks Mick...I will try the link you just sent! AWESOME!

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Mick_4711 552 on at

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Perfect!

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