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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM number after the C...
Customer experience | Sales, Customer Insights,...
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CRM number after the Case number

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Posted on by Community Member

We are seeing a CRM number after the case (ticket) number.  Shown in this example:  Case Number:CAS-01284-Y4J5G4] CRM:0024275

What is the CRM number and how is it attached?

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  • Verified answer
    Mick_4711 Profile Picture
    Mick_4711 552 on at

    Hi GJColeman,

    maybe this link will help you:

    community.dynamics.com/.../custom-generation-of-case-number

    Best regards

    Mick

  • Community Member Profile Picture
    Community Member on at

    thanks Mick...I will try the link you just sent!  AWESOME!

  • Mick_4711 Profile Picture
    Mick_4711 552 on at

    Perfect!

    Please mark as verified if the answer is helpful.  

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