web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM for Outlook Client...
Microsoft Dynamics CRM (Archived)

CRM for Outlook Client - Compatibility Question

(0) ShareShare
ReportReport
Posted on by Community Member

Hello,

My company is currently using Dynamics CRM2011 and the CRM 2011 for Outlook Client.  The plug-in is solely used for the "Set Regarding" feature to track emails to projects in our system.

We have a mix of workstations running the following:

Windows 7, Windows 10, Office 2010, Office 2013.

In November we are upgrading to CRM365, so I am assuming the CRM Outlook Client will also need to be upgraded.  Our developing is telling us that the CRM Outlook Client is NOT backwards compatible, so we cannot upgrade the client on the workstations until after we GO LIVE with our new CRM365.

I thought that it was backwards compatible so that we could upgrade Outlook Client on the workstations ahead of time without breaking functionality with CRM2011.

So I have multiple questions I need answered:

  1. Are the CRM for Outlook clients backwards compatible?  Or is there one specifically that would be that would work with CRM2011 and CRM365?
  2. If the client NOT backwards compatible, what is the best version of the CRM Outlook Client to work on our variety of OS and Office versions?  Keeping in mind we are mostly interested in the tracking of emails and not other features (if any).

Thanks for the assistance.

Patrick Anderson

Business Information Analyst

OMAFRA

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    Hi,

    That is correct.

    The Dynamics 365 Outlook client is not backwards compatible with CRM 2011.

    technet.microsoft.com/.../hh699818.aspx

    If you are moving to Dynamics 365, you should use the Dynamics 365 Outlook Client.

    Saying that, the Microsoft Dynamics 365 Outlook Client has been deprecated.

    It will still work with Dynamics 365, and most likely version 9 of Dynamics 365 (coming soon), but in the next release of Dynamics 365 (version 10), it will no longer be available.

    You should start looking at the Microsoft Dynamics 365 App for Outlook.

    There are both pros and cons, but the biggest one that your IT team will probably be happy about is the fact that it doesn't have the same requirement for installation.

    Hope this helps you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans