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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / outlook integration, k...
Microsoft Dynamics GP (Archived)

outlook integration, keeps asking for email & password, MAPI error message...

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Posted on by Community Member

Our consultant started setting up Outlook integration.

Exchange was chosen as the mail service because GP and Outlook and Exchange 2010 are all 64-bit.

Upon trying to 'log in' to use Outlook integration, people are repeatedly asked to re-enter their email address and password...

Plus this error message occurs: "Connection to the MAPI server not available. Unable to send email or select addresses."

Exchange Web Services is installed (client access role) Exchange autodiscovery is enabled and working properly...

This is GP 2013 SP2 on Windows Server 2012 R2, SQL Server 2012 SP1...Exchange 2010 SP2...

How do we fix this?????????

Thank you, Tom

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Tom,

    Please find the community forum link that may assist you to fix the above case

    community.dynamics.com/.../107897.aspx

  • Tom Mathew Profile Picture
    Tom Mathew 1,750 on at

    Create a default mail profile on each machine where users are attempting to access the email functionality in Dynamics GP 2013.

  • Community Member Profile Picture
    Community Member on at

    Hi Tom,

    This may work for other people...but I don't understand how this is different than the custom.prf that establishes the email server etc. for people using Office 2010 on our XenApp servers.

    Could someone point me to an explanation of this topic of setting a default mail profile??

    Meanwhile I'll do my own research too.

    Thank you, Tom

  • Community Member Profile Picture
    Community Member on at

    All the users have an 'Outlook' profile which is their default....it comes from 'custom.prf' which is part of Office 2010....

    How is this different from the statement, "Create a default mail profile on each machine where users are attempting to access the email functionality in Dynamics GP 2013."????

    Thank you, Tom

  • Tom Mathew Profile Picture
    Tom Mathew 1,750 on at

    Can you try installing the 32 bit version of the office and let me know

  • Community Member Profile Picture
    Community Member on at

    32-bit Office is not possible to do, sorry.

    GP13 is supposed to be compatible with 64-bit Outlook and it should not be this buggy.

    Thank you, Tom

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