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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Error when completing ...
Supply chain | Supply Chain Management, Commerce
Suggested answer

Error when completing purchase in checkout page

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Posted on by Nora Alsvik

Hi, 

I am getting the following error in my eCommerce environment every time I attempt a checkout

{TypeName: "DataValidationException",…}

CorrelationId: "0d2647f0-bc97-409b-a697-3b9060cc52d0"

Exception: "{ ↵ "ValidationResults": [], ↵ "ErrorResourceId": "Microsoft_Dynamics_Commerce_Runtime_PickupModeOfDeliveryNotConfiguredOnHeadquarters", ↵ "LocalizedMessage": "The pickup mode of delivery is not configured on the headquarters." ↵}"

TypeName: "DataValidationException"

I have checked all the setup in D365. I also get an error when I try to remove the "Pickup mode of delivery" in the Commerce Parameters: 

Delivery mode has open sales orders. Select a delivery mode which does not have open sales orders. 

I do not wish to have a pick up option in my eCommerce site. However, I cannot delete it for some reason. I believe these to errors are connected to each other. Help please. 

Have a nice weekend. 

- Nora

I have the same question (0)
  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: Error when completing purchase in checkout page

    Hi Nora,

    which version are you testing?

    This issue as I see is fixed in 10.0.13 and 10.0.14.

  • Nora Alsvik Profile Picture
    Nora Alsvik on at
    RE: Error when completing purchase in checkout page

    Hi. I am testing in 10.0.12. I will try to update the version. Thank you :)

    I ended up changing some of the modes of deliveries and it suddenly worked.

    However, I am now experiencing a different error message:

    1. {TypeName: "PaymentException",…}

    CorrelationId: ........"

    Exception: "{ ↵ "PaymentSdkErrors": [], ↵ "ErrorResourceId": "Microsoft_Dynamics_Commerce_Runtime_UnableToAuthorizePaymentCardTypeMissingOrNotSupported", ↵ "LocalizedMessage": "The payment couldn't be authorized. Card Type Id in 'TokenizedPaymentCard' is missing or provided Card Type Id is not supported." ↵}"

    TypeName: "PaymentException

    Do you know what this means?

  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: Error when completing purchase in checkout page

    Hi Nora,

    regarding the error:

    "The payment couldn't be authorized. Card Type Id in 'TokenizedPaymentCard' is missing or provided Card Type Id is not supported."

    Can you please check what setup do you have for credit cards?

    When you open Payment method with Function= Card/ click on Card setup/ select your card/ click on Card ID/ check if you have here full setup done.

    If this is not helpful, Please create a support case to us and we will investigate it further.

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