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Customer experience | Sales, Customer Insights,...
Suggested Answer

Reset instance is failing

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Reset instance is failing either in my PROD or Sandbox environments. 

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  • Suggested answer
    Nimrod Magen Profile Picture
    on at

    Reset instance is failing

    First, try to use the functionality at least one more time within a few hours of your first try to ensure it's not a temporary issue.

    If it still fails the reason might be a dependency on our orchestration engine that seldom fails.

    While issue is under investigation, in the meantime microsoft support can unblock you by using ACIS commands.

    Recommended steps:

    1. Ask your tenant admin to open a support ticket here: admin.powerplatform.microsoft.com/support.

    2. Before sending the support ticket, optimally add the following request to microsoft support: "I received the recommendation that support will use the following trouble shooting guide (accessible via global search): Reset instance is failing".

    Thank you,

    The Microsoft Dynamics 365 Customer Insights team

  • LuHao Profile Picture
    40,892 on at

    Thanks for sharing.

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