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Safe Pay is currently set up to include voids in our transmission upload file. I would like to know if there is a way to turn this off so that voids are not included.
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If you void a check, don't you want your bank's Safe Pay system to know not to clear it? Just because you call the bank and do a stop payment does not mean their Safe Pay has been updated.
Send the voids
Richard,
The stop payment should trump safe pay every time. So long as you can stop it before it was paid :)
Also, if you write a check and void it in the system - but the bank already had approval to pay it, and did, your void will count for nada. If you transmit this kind of stuff in a safe pay file, it can be messy for the bank. It has been my experience that the voids in the accounting system do not correspond with 'voids' according to the bank's positive pay rules. Once you send the check as ok to pay, it's ok to pay.
In my world, anything other than straight up processing can confuse the bank. I can certainly understand why they do not want to include voids. If you include the check and the void in the same file, some banks will net them, some banks will complain.
The banks aren't above changing the rules either. I have a client that has been sending the bank a balancing entry with their ACH file for 13 years. Last week the bank refused to process the ACH file because of the balancing transaction.
Go figure.
Kind regards,
Leslie
We have the same request -- we would like to exclude the voids in our transmission upload file using Safe Pay. The voids and stop payments are causing confusion in the bank file and the bank reconciliation.
Has this changed at all. i have a client with a bank that does not want the voids uploaded
Has then been addressed at all? I need to exclude voids as well on my transmittal.
Under review
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