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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Customer Journey retur...
Customer Insights - Journeys forum

Customer Journey return stop in the segment

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Posted on by xcode17 462

Hi All,

I already create segment, and after go live, got the member is 5 contact, then I use this segment in customer journey.

my journey is something like this

Customer_5F00_Journey.png

but, after go live, it said that segment is stop.

please advise.

Categories:
Customer Journey Design
Segmentation
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  • Verified answer
    Abhinav Sunku Profile Picture
    Abhinav Sunku 350 on at

    Hi Xcode,

    As per my understanding, I found the below documentation for the issue https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/insights-glossary

    4505.Capture.PNG

    Hope it helps,

    Best regards,

    Abhinav sunku.

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