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Customer experience | Sales, Customer Insights,...

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D365 : Enable recurrence feature for a custom activity entity (9.1 on prem)

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Hi All,

What is the best (supported) way to enable recurrence for a custom activity entity? We are not using Recurrence Appointment entity as it doesn't fit our requirements.

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Charitra

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Leah Ju Microsoft Employee on at

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Hi Partner,

Unfortunately, we can't enable recurrence feature on other entities.

Maybe you can try to use workflow to achieve your goal.

Please refer to the following blogs:

--Using wait" step and child workflows to achieve similar functionality.

https://microsoft-business-applications.hcltech.com/tips-and-tricks/setting-up-recurring-workflows-in-dynamics-crm-2016/

https://global.hitachi-solutions.com/blog/recursive-workflows-dynamics-365-customer-engagement/

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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