web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Hello, I am getting is...

Service | Customer Service, Contact Center, Fie...

Answered

Hello, I am getting issue on UI getting Un filtered.

(1) Share

Report

Report

Posted on by Tushar Jadhav

154

when I check my two tire dashboard then view name as unfiltered queue please explain why i am getting this issue

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Leah Ju Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Hi Partner,

When you access the design page of this Tier 2 Dashboard:

--You will find that case is selected in 'Filter Entity', and it can't be editable.

So all entity views except for the case entities selected as filtered entities will show 'Unfiltered':

To confirm this, I created a new interactive single-stream dashboard and selected another entity(Account) as filter entity:

Test Result:

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

#2

Jimmy Passeti 22 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans