web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Hello, I am getting issue on UI getting Un filtered.

(1) ShareShare
ReportReport
Posted on by 154
when I check my two tire dashboard then   view name as unfiltered queue please explain why i am getting this issue
I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hello, I am getting issue on UI getting Un filtered.
    Hi Partner,
    When you access the design page of this Tier 2 Dashboard:
    --You will find that case is selected in 'Filter Entity', and it can't be editable.
    So all entity views except for the case entities selected as filtered entities will show 'Unfiltered':
    To confirm this, I created a new interactive single-stream dashboard and selected another entity(Account) as filter entity:
    Test Result:

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 36 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans